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We've been trying for months now to get our issues resolved with 50 Floor customer support Stephanie. We have a piece of carpet that still needs to be installed, because the team that did the carpet portion did not finish their work, saying this would need to be done AFTER the hardwood is installed on the main floor. See the attached photo below.

On the other hand, the team that did hardwood work said they are not authorized to do the carpet. My question is, who is supposed to make sure the work is completed by 100% as per the agreement?

We also asked to provide some extra boards for us (which we agree to pay full price for) to repair the hole in the floor from the outlet that we originally wanted to be removed, but workers just cut *** around it and left it sticking out (second photo).

We understand that the company does not want to do the repairs, but there is no reason not to allow the customers to purchase extra boards for needed (future) repairs. They left plenty of extra carpet but would not give us a single extra floor board, which is ridiculous and is unheard of. We are stuck with the floor that the company refuses to repair and would not let us repair ourselves.

We paid a lot of money for this floor and expect the company to stand behind their work. Please advise who I should contact because our project coordinator Stephanie is not responding to our calls or texts anymore.

User's recommendation: Do not recommend.

Preferred solution: Finish floor installation as per the agreement, support their product.

Fifty Floor Pros: Quick installation.

Fifty Floor Cons: Terrible product support service and communication.

Location: 5203 Bardes Road, Deerfield, Ohio 45040, United States

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