Fifty Floor
Reviews and Complaints

Floor coming up where patched. This is my

4th attempt asking for a resolution to this problem.

Please respond as quickly as possible. We love our floor, but this is a dangerous situation.

We are doing all we can to prevent someone from tripping and falling. Please advise.

I am looking for who can help me get our floors completed and completed correctly. They are beautiful where they are done the correct way.

Below is how the process has gone and attached are some pictures.

We had already moved all the furniture out except for one 1 table and the china cabinet.

Monday March 22 - We were told they would Call Between 8 and 10 - They called around 11. Said they would be there around 1 they had to put someone's furniture back in and then they would be at our house. They showed up about 3:30. I asked to see stain samples and Polly samples.

They told me that was the sales reps job. Then stained samples to the floor.

Wednesday March 24th, they came back around 3:30. The floor was not dry enough so they told us they would be back on Thursday at 1. I asked again to see stain samples and Polly samples.

They told me that was the sales reps job. Then stained more samples to the floor.

Thursday March 25th, they came around 3:30 or 4:00 and put down another coat of Polly and told me they would be back to put down shoe molding at the door and fireplace. Never heard from them again.

Tuesday March 30th Tim reached out to the sales rep for help due to me never hearing from them again. They had not returned to put down Shoe molding.

They had installed the Toilet crooked. They had missed spots on the floor with no Polly. Spots on the floor were ruff. They had halfway done around the stove and refrigerator with 2 different colors of stains and no Polly.

They had messed up our new paint and put nicks in the walls. Shortly after the boss man Jose called and told me he would meet me at the house on Wednesday at 11:30 and look over everything. He showed up at 3:00 and we went over everything and he agreed to meet me on Thursday at 2:30 with his crew and they would sand the floors and fix toilet and shoe molding.

Thursday April 1 The crew arrived around 2:00 and they removed the stove and refrigerator and began to correct sand and redo the Polly.

Monday April 5 Tim sent Jose some pictures of an area in between the kitchen that does not have any poly and looks like a big spill where it looks like the stain Is 2 different colors. I am also still not happy with the Stove or refrigerator area due to if we ever get a different size stove or refrigerator the floor will be 2 different colors and it will be obvious.

There is also hair in the floor at the front door. Tim can see where Jose read the message but never responded. Other than these spots the floor is beautiful. I just want them fixed and fixed correctly so we can get back to our home and back to normal life.

I feel like we paid an extremely lot of money for this and I just want the job done correctly. Just and FYI communication is not good at all. If they are running late they should let someone know.

We have jobs to do also. Who can help us with this matter?

Thank You,

I have 50 floors to do my downstairs, I met with Mathew which is very professional and knowledgeable about the material. After the flooring was put down, I noticed a few months later that my bathroom flooring where damage do to water from the toilet.

I called Mathew and without hesitation he ensured me it would get taken care of. Thanks Mathew, job well done.

Promised by representative that the carpet would not show lots of footprints. Carpet is like stepping in a puddle of water and leaving footprints all over floor.

I requested someone come see the problem and was told no one was coming out.

I am a 68 year old person and have to vacuum 2 or 3 times daily because of the horrible carpet. I requested to change to another type flooring and I would pay but they refused difference

Horrible customer service didnt get service that I paid for lying salesman and lying assistant manager My floors were installed they did not pull up the old floors they put the new floors down on my old Floors the new towel rip two days later its a month later and I havent heard from anybody and they pretend they care about you if I was in a Caucasian neighborhood and I spent more money than they did give a damn but because youre African-American in a poor neighborhood my cash still matters in there blowing me off and nobody wont respond this company sucks ***

We have called the Maryland office with a question and left 5 messages with install and customer service since Friday. We have not received a call back. If we don't get a call back by tomorrow at 5:00 we will rethink using your company.

We had the flooring(vinyl planking about 3 years ago. It is the best thing we ever did. The floors still look beautiful.50 floors you are the best.!!!

I almost didn't call 50 Floor because your add seemed too good to be true. You were offering me: 60% off carpet, an additional $300 off for Black Friday and free installation.

I thought you would just jack up the prices and over charge me. The representative assured me she wouldn't do that. Then offered me a carpet at a price that was a little over what I wanted to pay, but she assured me it was worth it. I paid half down, but I didn't feel good about the amount of money I paid for the quality of carpet I got, especially when I was supposed to be getting 60% off the carpet, an additional $300 for Black Friday and free installation.

So I called carpet places in Orlando and I found the same exact carpet for only $1.09 per sq ft and $2.39 installed with upgrade padding, therefore if I had them install it, paying for installation, the total price would be only $717 and that was with me adding to the sq ft of what your representative said I would need, she said I needed 280 some sq ft and I told this other company I needed 300 sq ft just to be safe.. The amount I was charged for the same carpet at 50 Floor was $856.

She wrote it up that the carpet was $1982, she gave me a $449 discount for the 60%,$250 for something I can't read her writing, $300 off for Black Friday and an additional $127 managers discount, for a total of $856, is what I was charged. It all looked good on paper until I researched the carpet and found out how much it really cost.

I ORDERED CARPET FOR MY FAMILY ROOM AND HARDWOOD FLOOR FOR MY KITCHEN IN THE BEGINNING OF OCTOBER.

I DON'T HAVE MY CARPET BECAUSE THE SALESMAN DIDN'T ORDER ENOUGH.

MY KITCHEN WAS INSTALLED BUT THE INSTALLERS SCRATCHED UP THE FLOOR PUTTING THE REFRIGERATOR BACK. THEY HAD TO ORDER 3 MORE BOXES OF WOOD. ITS DECEMBER 10TH AND I DON'T HAVE MY FLOORS!

Hired this company to put down hardwood floors for me a disaster. The job was supposed to start on the 29th so let's begin with the story two of their workers came out and stated we are just dropping off the wood today and will be back tomorrow.

Ok second day came was to arrive at 8am no showed up so at 8:30 here come the so-called Supervisor by the name of Mike stated he was here because the two guys never showed up. So here he comes with some guys that it looked like he picked them up from a corner somewhere. Just saying stay away from this company.

Two day jobs turned in to a week. Had to hire another company to get my house back together.

This company is as sleazy as it gets! The way their contact is worded...their installers can completely ruin every base board in your house and they are not liable, even if it is clearly blatant

negligence on the installer's part.

You will be left to float the bill. Once you sign your contract you will never hear from the sales person again, so ask your questions while they are still standing there! The flooring will click and clack under your every step, but they won't care about that either.

They will "rip up your

existing quarter round and replace with new" but what they don't tell you is the new quarter round will only be primed and unpainted, so you will have to float that bill as well. READ the fine print exceptionally well because there are many things this company can get away with destroying, and they truly do not care!

Just a few months ago 50 floor totally installed our house,it was lots of money for us.We have several boards buckling and a closet that can not be opened or closed.It is a sliding mirror.I have made the calls with promises of returning calls...nothing.Please help

I'm here to change my negative review to a positive review we worked out some details and I think that we will be happy day, and have a wonderful day.

Additionally, Mr. Nicolette was understanding and gracious after we had made our choice of flooring and hed measured the rooms.

Unfortunately, we decided against the installation due to our financial limitations. Being out of work determines our budget at this time, so we will be happy to move forward with this company/Mr.

Nicolette when we have saved enough funds to have exactly what we want. Thank you for helping us set our goal.

Well, our Saga with 50Floor is finally OVER! It took them an additional 69 days and 6 more trips out to our house to provide the finished product that their Salesmen sold to us. After dealing with the local Garner office with little progress (if they even called back) I had to run this up the chain at the corporate office. After finally getting the corporate office to agree to make repairs to their sub-par install they first tried to hit me with what I believe to be an illegal *** order trying to silence my reviews of them and remove past reviews. This type of speech is protected by the Consumer Protection act of 2010. The full text of this *** order can be seen here (https://s3-media0.fl.yelpcdn.com/saphoto/p3FoI895rR2q98w5_w6jYg/o.jpg)

I think the photos should speak for themselves, this is the job they said was complete. This level of pride was a joke, they did very little right except show up at the right house...3 days late!. Management had a "Not my problem" attitude and that's if they ever call you back. This entire process has been a joke, but hey they got their money so why should they care about the end product. The floor was installed outside of manufacturer's specifications (which would void any manufactures warranty), Large gaps left on baseboards and quarter round, calking not down around door frames. This was far from the process we were sold by their salesman and far from the job we paid for (I would expect more from a Craigslist install)

After countless hours on the phone and taking off work to have meetings with 50floor or to have workers at my house all they were willing to offer us was 9.5% off the final bill.

In closing, I am happy with the final product, the LVP is beautiful and the install was finally done correctly. That being said I would never allow someone from 50floor to do a job for me again and cannot recommend this company to anyone.