Fifty Floor
Reviews and Complaints
Courteous and Attentive
Alma and Judy were courteous and attentive when scheduling and updating service. Vito, Edgar and Alberto are a team that worked fluidly together.
They took care to remove flooring from some challenging and odd spaces.
The planning, measuring and cutting (some very odd cuts) were done masterfully. I would definitely recommend 50 Floor and this team to anyone looking for artistry in flooring removal and installation!
Wanda in Garland Feb 3, 2016
Great Visit
The whole process started with an in-home review of flooring options and materials. Tommy was informative and actually fun to visit with - my dog even liked him!
Wanda in Garland Feb 3, 2016
Superb Installation
Installation service was perfect!
Val Presha in Alpharetta
Installed on March 7, 2014
Thrilled with product quality
The installers were courteous and professional. I was very impressed that even when they were faced with some unexpected challenges after removing our existing flooring, that they resolved the issues quickly and completed the job on time. We're also thrilled with the product quality. It feels like we have a new home! I will definitely recommend 50 Floor to my friends and family.
Benjamin in Atlanta
Installed on Dec. 10, 2015
Very Pleased
I was very pleased with the work and know that I will recommend 50 Floor whenever I am asked. Nice job, guys!
Candice in Atlanta
Installed on Sept. 11, 2015
THEY DID WHAT THEY SAID THEY WOULD
Steve Williams and his install team were professional, courteous and provided a really beautiful flooring for our home. It’s a great job.
They did what they said they would do, showing up a little early on the day of the installation.my wife, Marie is thrilled with the flooring as well.
We enjoy it every day.
Doug Williams in Charlotte
Installed on Mar. 19, 2016
A VERY PROFESSIONAL CREW DID A VERY PROFESSIONAL JOB
I rarely comment on jobs well done, but I am making an exception in this case. My installation crew arrived at 9:10AM and left after completing the job at 9PM. George, Edison, Hector and Armando were obviously professional in every way. They took the trouble to move the furniture and replace in back in place when the job was finished. They cleaned and continued to clean the area before and after completion of the installation. They did not appear to rush and took time to make sure all the details were attended to. A very professional crew did a very professional job. Thank you for the quality service. Bernie T
Bernie Tichenor in The Villages, Florida
Installed on Mar. 31, 2016
WE ARE SUPER HAPPY WITH THE AMAZING JOB
We had new floors installed in the entire house. 50 Floor did an amazing job from the salesman Charles Wood to the installers; Sousa, JV, Kleber, Rilmat and Mago. All were first rate and very professional. They did our entire home in about 8 hours. The floors look great. We are super happy and would highly recommend 50 Floor.
Jerry in Covington
Installed on Mar. 10, 2016
SMOOTH SAILING
Thank you Luc and the crew. They were amazing. We did encounter a problem and needed to make a trip to Home Depot. The guys went with my husband to make sure he purchased the correct material. Once they returned they made all the changes to the sub-floor and it was smooth sailing afterwards. And by the way, when you receive your phone call on installment day and they say "we are about 15-30 mins. out do yourself a favor-Get Up! I hope all of you guys can have the fun we had with the Luc Crew!
Vivian in Decatur
Installed on Mar. 9, 2016
AMAZING, VERY PROFESSIONAL JOB
Leandro and Fernando did an amazing job. Distressed hickory was installed in 3 rooms in less than a day.
Leandro also rebuilt our entry stairway.
Very professional job.
Roswell resident in Roswell
THANK YOU 50 FLOOR
Our laminated flooring was installed in 9 hrs. by only 2 men. They were awesome in their quality of work. They never took a break or even took time for lunch. I did offer and give them something to drink. I love my flooring and it makes the room look twice as big. I would strongly recommend 50 Floor to all my friends. Thank you 50 Floors for the excellent job done.
Christine in Linden
Installed on Feb. 9, 2016
ABOVE AND BEYOND
Great job Sousa & VJ.~you went above & beyond.
Maureen Allin in Duluth
Installed on Feb. 8, 2016
EVERYTHING WAS TO MY SATISFACTION
Murilo & his crew did a great job. They were very friendly & professional.
They took time at the end to clean up & make sure everything was to my satisfaction. The floors are beautiful!
Michelle H.
in Lawrenceville
Installed on Mar. 5, 2016
Eustis, Florida
50 Floor Flooring Installation Review from Eustis, Florida
I contacted 50 Floor in March when I was moving into a new home, the salesmen David was upfront and very honest. The product ( carpet) was installed 4 days later and is way beyond my expectations.
Great experience, thanks 50Floor....Teresa B. Orlando, FL.
Fayetteville, North Carolina
Consider Using a Different Company
My wife and I wanted to have the carpets in our home replaced and the tile/laminate replaced with hardwood. The total bill came to $22k.
After deciding to go with 50 Floor out of the Raleigh/Durham, NC area, I wish my wife and I would have looked elsewhere. Not once, but twice, the wood we chose (Mullican, 3/4" planks) ended up being of such poor quality, that it simply COULD NOT be installed without mangling it and stapling/nailing it to the ground with multiple nails/staples inside the board, not at the tongue and groove.
To their credit, the General Manager did come out to our house to look at the situation both times, and even called in one of the reps from the flooring manufacturer itself to look at the sub-par product, from which (surprisingly) he "could not determine what was wrong." Suffice to say, the first batch of wood was cupped (bowed in towards the center) so hard, it looked like wooden wave-tops across my living room, and walking on it in bare feet actually caused pain. The next batch the wood slid smoothly between the tongue and groove (there should be some friction to ensure the boards stay together) and creaked hard.
When I approached the general manager to inquire how he wanted to go about and try to keep my business, after failing to provide a product of merit, while my family and I had been living on our sub-flooring for almost 3 weeks, they offered a paltry discount to our $22k investment in their company.
The lack of respect and good business practices is indicative of greater issues that likely exist in their organization.
Other issues:
1. Terrible customer service at their operations center.
2. When the second batch of wood went awry, they wanted to jump in and start the carpet installation, so they could justify that expense, even though they said it was their company model to do the hardwood first, then the carpet and then the transitions.
3. In the removal of my old carpet and tiles, the crew severely damaged our baseboards all over the house. I had to get an independent contractor to quote me for the damage to prime and replace them all, 14 in total. (See pictures below) We sent them a formal termination of agreement letter and requested remuneration for the damage done to our home by their employees, worth $400. To date, they have only refunded our initial 50%/half-down payment.
Look elsewhere, and price check. We found a better deal with better products and a better experience. The fact that they come to you is nice, but it is not worth the hassle.
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