
Fifty Floor
Fifty Floor Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fifty Floor has 1.9 star rating based on 121 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Installers, Came to my home, Carpet.
Cons: Unsatisfied, Installation, Customer service.Recent recommendations regarding this business are as follows: "Go to Home Depot or other local shop", "Customer service no, installation yes.", "Choose a company with integrity.", "Never use 50 floor or illegal aliens.", "Find another flooring company.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fifty Floor has 1.9 star rating based on 121 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Installers, Came to my home, Carpet.
Cons: Unsatisfied, Installation, Customer service.Recent recommendations regarding this business are as follows: "Go to Home Depot or other local shop", "Customer service no, installation yes.", "Choose a company with integrity.", "Never use 50 floor or illegal aliens.", "Find another flooring company.".
Most users want Fifty Floor to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews












































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |A total scam. False advertising
Go to Home Depot. You will actually get not only better customer service but a lot better deal.
50 floor up charges their product tremendously. Their Memorial Day promotion for half off and free install was more than Home Depot at full price. To be honest it was almost double the full price of Home Depot.
If that is half off, then something isn’t right. We have reached out to them numerous times and get the run around every time.
We contacted them about the current promotion that they were having for Memorial Day. Last week we had them out to our house to measure and get a quote. The current deal was 50% off and free installation. Their quote was astronomically high (like 200% mark up).
I always do my research and know the products and rough cost of things to have a general idea of what we would be paying. When we were told that it was going to cost $8,000.00 we quickly asked is that with the current promotion? Their sales rep said yes. So apparently if we were paying full price then, it would cost us nearly $16,000.00 plus install?
He said that it would. That amount for a 30oz medium grade carpet would cost over $11 a square foot. I asked to make sure that he didnt add on 50% as the cost didnt add up right. He stated, well we calculate it a little differently.
This was the first red flag. We told him that we appreciate his time and that we were going to get our carpet elsewhere. He stated, well let me call my manager and see if he can work out a better deal. Not even 2 minutes go by and he said that he could do it for $5,500 (second red flag that they could drop it that quick when they were supposedly already selling it for half off.).
The third red flag was when he said that the deal was only good while he was onsite, however he would extend it to 24 hrs. After he left we reached out to the company again to make sure that he had ran the numbers correctly. A few days later we got a phone call from them and they did state that they were sorry that we werent going to go with them and how could they improve. Never was there a mention about the price or anything.
However by this point, I wouldnt want to do any business with a company that is extremely shady. My wife and I both wondered how many elderly people have been scammed this bad by them. Its so sad, but felt that everyone should do their research and be careful prior to doing any business with this company.
We have gotten another quote from another company that we will be going with. Their quote didnt have a sale going on, but still beat 50 floors quote with the supposed 50% off and even the managers deal.
Update: Per their request, I have reached back out to them again.
I was told that all of their review personnel were busy and that they would call me back and 6 hours later, I still havent gotten a call back. I then realized that their response to this review was just a generic response (another red flag). Looking at their response, they said that there was other costs that were associated with the install. So I guess when you state that you are giving free installation, that you really arent since there is other fees?
Once again another red flag. I would hate to imagine what their warranty would be if they arent willing to answer negative reviews.
User's recommendation: Go to Home Depot or other local shop
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My experience with 50th floors customer service is bad. A representative came out to my home and we went over everything, she was very nice and professional. I paid in full for my floors. I had a
Scheduled day for 05/02/2025, I get a call from the scheduling department (1 hour); they will reschedule me for the next day. To make a long story short, I have been scheduled 4 times.
Customer service just lies, after lies. They never answer the phone. My floors were installed on Thursday. The installer's name, Roger, did an excellent job.
Roger was the only one who was true with me. Roger explained what his team would be doing and asked if I had any questions. The installation service was very professional. The scheduling service for the 50th floors is really bad.
I had a friend compliment me on the floors.
I told her the installer and his team are good, but you may have problems with customer service.
Thank you
Laura Brantley
User's recommendation: Customer service no, installation yes.
Poor Workmanship and will not honor Installation Warranty
50 floors workmanship, business practices, and communication are so incredibly terrible that I would advise any homeowner to run FAR away rather than doing business with 50 Floor. I am sharing our experience to warn fellow homeowners.
Their national manager- Dana Mason as well as the SCG branch manager- Broc Stanley, do not care about appearance or quality workmanship and 50 floor installation warranty is entirely worthless. They started installation in October but did not finish installation until February. Their subcontractors, SCG Surfaces Construction Group, spoke very little if any English, did not show up when they were supposed to (total no-show or several days later), had to glue down my floating floor near the stairs because they misaligned the board and had to cut it to fit rather than locking it in place, broke our bed frame when moving it (and neglected to tell us about the damage), and it was discovered that they did not abide by basic industry and manufacture installation standards when they left our concrete subfloor largely exposed with missing vapor barrier in several large areas. This allowed moisture from the concrete to destroy our new flooring in a few months time, warping and cupping the boards.
50 floor was contacted, but did not take responsibility for the damaged flooring and stated that they would not be assisting us with removal or replacement. We were forced to remove this damaged flooring ourselves, discovering large areas that were missing any vapor barrier, leaving the boards exposed to moisture from the concrete. 50 floor has yet to honor their one year workmanship guarantee and has had no explanation for a lack of barrier in place. Was it due to lack of employee training, laziness, cutting corners on cost?
They have no explanation. We have plenty of photo and video evidence of the patchy scarce pieces that were thrown down, as well as a letter from an independent contracting group that confirms the damage is due to a missing vapor barrier, and yet they have not acknowledged their mistake or committed to installing our floor properly. We are left without flooring in half of our home due to their careless installation practices, only months after paying for whole home flooring installation.
The national manager, Dana Mason, suggested that we contact our insurance to cover their damage, but our insurance has refused to cover damage that they agree is caused by poor workmanship. To say this is devastating for our family and our home is an understatement.
Photos included of vapor barrier that is meant to be wall to wall and overlapping, glued in and cracking floor plank, and broken furniture.
User's recommendation: Choose a company with integrity.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Fifty Floor - Worst experience ever!
Let me tell you about our experience. When the salesman David came over he assured us that our remodeling of carpet for the stairs, laminate for upstairs bedrooms and tile work in the bathrooms would be completed in one day.
What we had to do was just remove the bed covers and all would be okay. (1st LIE) Well the carpet did not come in at the same time as the other flooring, no big problem we went with it. Well a couple of weeks later they came to do the laminate and tile work and told us it would take 2 days, so we had to use 2 days of our vacation when we were told 1 day. Well they got there and did not have the right molding for the laminate we ordered white a natural color was sent.
They had to bring the right color the next day. well before the started they told us we needed to pay $6000.00 before they could start. We put $3000.00 dollars down and financed the rest when the salesman (David) was here. The installer had to call his boss and talked about 20 minutes, then I had to call the Charolotte location to get things straight, someone had left that part of the paperwork and work began about 1.5 hours after they had arrived.
Once finished it looked good.
Well the carpet for the stairs came in about 2 weeks later. Meredith (Charlotte) called me the following Tuesday and told us we were the first job on Saturday the 22nd of April at around 0800. Well we waited that day and no one showed up at that time. About 30 minutes later Meredith called me and said it was raining hard in Charlotte and they were waiting.
She also asked if we had a garage they could work in as not to get the carpet wet. We told her yes, they could back up all the way under our overhang and the carpet would not get wet. Well we waited until about 0900 she called back and said they were cancelling and would have to reschedule. I asked her about the garage and she told me the carpet might get and mold blah blah and she did not want her guys out in a tornado warning.
(LIE 2) It stop raining about 10 minutes later and the sun shone the rest of the day and since we live north of Charlotte it had stopped in Charlotte. I called back and got no answer, they really cleared out fast. I did leave a mesage but received no returned. She finally called me back on Tuesday and said she had us down for the first job on Saturday April the 29th, because the installer wanted to get done early because of his son's birthday party.
(LIE 3) Well Mike the installation manager called us on Thursday and told us he had us scheduled on that Saturday as the 2nd job and the installers would be there about 0900. (LIE 4} Well at 0930 I called the installer and was told by him they gave them a big job 1st and he would be there around 12 noon. I called the Charlotte location and complained about the lack of communication and customer service told me they had spoken with the General Manager and he would have the Installation Manager call me shortly. (LIE 5).
No one arrive at 12 noon so at 1220 i called the installer back and he told me it would be about 3pm. I called the store and again got the same story. (LIE 6) No one was there at 3pm. Called installer again and was told 6pm.
Called the store again same story. (LIE 7) No one at 6pm so I called the installer at 6:45 and said listen just tell me the truth are you coming, he said he was on his way. They finally got here at 7:30 pm and finished at 9:pm. They did a good job.
I am not blaming the installers, I am blaming the lack of communication that your people have at the Charolette store. The lack of customer service and the total disregard they have for their customers is unbelievable! My wife and I waste 2 Saturdays wait on your people, so no I would never recommend 50 Floor to anybody not even my worst enemy.
Oh by the way, I still have not heard from Meredith the Scheduler, Mike the Installation Manager or the stores General Manager! ( BIG LIE 8)
Don Hoyle
1648 Wild Turkey Lane
Concord NC 28025
704-783-****
ddhoyle57@***.com
Resolved: Fifty Floor - Not what they show on Talk of the Town Extra!
I am very happy to report that the Assistant General Manager at 50 Floor (Eric Tetreault) responded quickly to my complaint and together we came to a mutually satisfactory resolution! I was pleased that the company was so expeditious in addressing my concerns and moved promptly to fix the problem.
My credit card was credited with an agreed upon amount to help cover the cost of a new mattress. Mr. Tetreault was courteous, listened intently, and understood my situation. So many other companies try to minimize customers' complaints.
In the future I will recommend 50 Floor to the HOA and other residents at my Townhouse development.
The quality of their work and flooring materials were exceptional. Thank you to the upper management in their superior customer relations and response!
First - they are NOT the "low price leader" in flooring. I compared them to two other companies and they were all the same!
Myers was within $40. Second- the well dressed clean cut installers you see moving furniture and cleaning up so meticulously are NOT what comes to your door. I had three immigrant workers from a third party firm-only one spoke any English and he did not fully understand the importance of how NOT to mishandle a Tempurpedic mattress in their moving of the furniture. Third- these three workers were in a very big rush to leave my job and get to their next-WITHOUT doing a proper walk through with the Certificate of Completion Form and Verification of Damage forms!
They only allowed me the time to sign and pay the balance. While the carpet was properly installed the clean up and moving back of furniture was sloppy. I had to get them to move heavy pieces back to their original places. Clean up and vacuuming was cursory at best.
Fourth-after their departure I went to remove linens from the bed for washing and that is when I discovered the misaligned layers of the Tempurpedic mattress. I did not see this before because the coverlet was thrown over the end of the bed. Tempurpedics are designed to last 20+ years and I had intended on keeping this another 10. The layers are fitted together inside a permanent covering and cannot be realigned if the mattress is mishandled.
I cannot put on a fitted sheet or position the mattress properly on the bed frame now. When I called Tempurpedic they explained that they could not fix this and I would have to buy a new mattress. ($2,200). I called customer service at 50 Floor to register these complaints and spoke with Tammy Wilson.
Ms. Wilson. I was aware that I was on the third day of the 3 days to make a complaint. Ms.
Wilson listened to my account of my job and she was very rude and abrupt. I also sent photos of the misaligned shifted layers of the mattress. Right away she said "we are not going to buy you a new mattress". She hardly apologized and did admit that 50 Floor has had service problems due to having to use third party sub contractors to install.
Ms. Wilson called me back after reviewing the complaint -presumably with higher management. She again offered no resolution or compensation-instead she waxed on and on about HER problems and the company's struggles with labor!! She was obviously trying to garner sympathy from ME when I was the customer who had been mistreated.
I had to end the call. I have had to bear the expense of a new mattress. When I showed the Tempurpedic salesperson pictures of what was done he asserted that the mattress had definitely been mishandled. My insurance agent tried to intervene by calling the owner/General Manager but got NO answer and NO voicemail.
I have also tried to reach Mr. Ron Luchetti -GM- but did not get through. (The telephone number given is the same as Ms. Wilson's but with a different extension.) Essentially I am being ignored.
I had to bear the cost of a new mattress.
I also filed a complaint with the Better Business Bureau. I will steer people away from 50 Floor whenever possible.
- Carpet
- Installers and customer service
Price reduction

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Verified ReviewerSteps
I have asked to have the padding replaced on my steps three times. They have sent someone, and they just pound on the tack strips with a hammer because you can feel them on every step. I will not be using them for my other rooms as they can't seem to correct this.
User's recommendation: Find another flooring company.
1 day job took 4 months. Total disaster to my kitchen. They came back to fix it 5 times and my kitchen floor stayed unfinished for 4 months. They never took up the original floor and just lay over t
There is not enough room on this page to describe the horrific disaster. They were all illegal aliens doing the install couldn't speak English.
It was so bad they reworked the floor 6 times And it still makes noise when you walk on it. I'm 70 yrs old and never seen such *** work. Never ever use 50 floor. 4 different installers came out to fix it and all illegal couldn't speak English.
Worst company ever.
Wouldn't answer my ph calls. Total pos job...never use 50 floor or illegal aliens.
User's recommendation: Never use 50 floor or illegal aliens......
They will not repair my floors
50 floors lies about fixing my floors which they messed up. This company is the Pitts, and they rip people off.
They are the worst company around. They will not fix your floors when they mess Them up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Terriable workmanship!!
Company subcontracts work out to people that do not understand ENGLISH. Nor do they take any pride in their workmanship!They laid the floor in kitchen with lines parallel then in laundry room laid it horizontal.
They did not lay floor under appliances when we paid for it. They also cut the floor too short that it is flipping out from under threshold.. Also, did not install threshold correctly! It.
Has been 3 yrs and the carpet has wrinkles in it and also you can see where carpet meets at the seems.
They also weren't experience enough to install carpet on a step! They had to send another subcontracted to redo it.
That was a lot of money wasted to have to turn around and do it again
User's recommendation: would not recommend if you a looking for QUALITY INSTALLATION that is going to last any period of time!

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Unfinished work, terrible post-installation product support and customer service
We've been trying for months now to get our issues resolved with 50 Floor customer support Stephanie. We have a piece of carpet that still needs to be installed, because the team that did the carpet portion did not finish their work, saying this would need to be done AFTER the hardwood is installed on the main floor. See the attached photo below.
On the other hand, the team that did hardwood work said they are not authorized to do the carpet. My question is, who is supposed to make sure the work is completed by 100% as per the agreement?
We also asked to provide some extra boards for us (which we agree to pay full price for) to repair the hole in the floor from the outlet that we originally wanted to be removed, but workers just cut *** around it and left it sticking out (second photo).
We understand that the company does not want to do the repairs, but there is no reason not to allow the customers to purchase extra boards for needed (future) repairs. They left plenty of extra carpet but would not give us a single extra floor board, which is ridiculous and is unheard of. We are stuck with the floor that the company refuses to repair and would not let us repair ourselves.
We paid a lot of money for this floor and expect the company to stand behind their work. Please advise who I should contact because our project coordinator Stephanie is not responding to our calls or texts anymore.
- Quick installation
- Terrible product support service and communication
Preferred solution: Finish floor installation as per the agreement, support their product
User's recommendation: Do not recommend
You need to know
This company is a rip off and a big trial to even give them a chance. They were doubling the price instead of One half off so I got a few estimates and this company wanted to charge me 15,000 and that was the Half Price, Stay away before the do damage to your pocket and your home! Now they wont leave me alone, they text me every day and I told them to stop!!!
User's recommendation: BAD company will fool you as fast as thy can
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Flooring installation never finished
I have received absolutely No customer service from 50 floor
I paid 13 thousand dollars for flooring for my condo. I have endured two months of installers installing and then ripping up my flooring twice because 50 floor says the flooring itself is defective.
I have paid for the flooring in full, yet I am living with defective flooring that is not even fully installed. Plastic vapor barrier is visible around baseboards where they did not even finish.
50 floor says they have to wait for mill to acknowledge the defective flooring before they will replace. This company is the absolute worst!
User's recommendation: Defective flooring and Horrible customer service!
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Verified ReviewerTHEFT!!!
They gave our card an extra swipe for over $900 and refused to call or return emails regarding the overcharge, leaving us to believe it is an intentional scam they run. We needed one room re-carpeted and agreed to $1400, wound up paying over $2300 and then ghosted after reporting the extra swipe and theft! INFURIATING.
- Theft
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |I recently had this company come out to give me a quote. The salesperson continually told me the price was $1900. Incredulous, I asked a few times $1900?!! for around 1400 square feet. It was $19000
The salesperson told me $1,900; she meant $19,000! She had asked if I wanted a discount for getting 12 months interest-free and only 10% down.
So, I filled out the online application. When she asked for the 10% down, it was then revealed to me that she meant $19,000, not $1,900, and I told her, 'No! I can't afford that,' but she proceeded to put through the transaction to Wells Fargo. I received an email stating they had charged me $14,000!
Now, I have to fight with the company on Monday to get these charges reversed. Run from this company!
- Lied about final price and debt though the fraudulent charges
Preferred solution: Full refund
User's recommendation: Run away

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Can't finish my install!
Company fixed the issue and I have been provided with apology. 50 Floor was finally able to locate the additional materials they needed to complete our stairwell.
The job was completed on 11/22/23. We are satisfied with the final work but not the ordeal to have it done.
An installation team is supposed to come this week to finish the install.
Was in no particular hurry. About 3 weeks after ordering, Install Dept called saying install was ready. I offered them a number of dates and they picked the first available day I had. Team arrived, collected my balance in full (before they'd even touch a hammer) and got started.
Worked for awhile but then stopped at about 70% saying that's all the could do for today - due to missing materials! What? Apparently they had known from the moment they arrived that they were short on materials! The install manager called me to say the missing materials had been "ordered first thing that morning" because, "the install team knew before they started that they didn't have enough".
WHAT? Why did they start knowing the couldn't finish? And they had the audacity to collect my final balance due knowing there was nothing final about it. That was three weeks ago and theyve not been able to secure additional materials.
Basically they had to start over by placing a new order with manufacturer. 4-5 week wait. The Tampa install manager is surly and unapologetic. No recompense has been offered.
No discount given. I've asked if they could refund at least the balance i paid on morning of installation until they can finish the job. NO. And of course, my super friendly salesman is ghosting me.
We used Empire for 20 years but went with 50 this time bc they had a floor choice that matched what we needed.
Never again. DO NOT USE THIS COMPANY.
Preferred solution: We'd like them to complete our install. It's been over two weeks with no end in sight.
User's recommendation: DO NOT USE 50 FLOOR
Poor floor quality and work
Kindly please dont use them. My 41k has gone down the drain.
Please the manager lies and the quality of wood they use is poor.
Run away from this people. You better off using a local floor installer
User's recommendation: Never
About
50 Floor is one of the fastest growing shop-at-home specialty retail flooring companies in America. Our success can be attributed to core values of customer satisfaction and using our buying power to offer the highest quality products at the best prices in our market. We have a unique approach to customer service in that we partner with customers through each step of the selection process. This starts with our sales associates meeting customers in their own home to provide flooring options tailored to that individual customer’s needs all the way to calling after installation to ensure our customers were 100% satisfied with their experience. A family owned business, 50 Floor is "home grown" in Atlanta, Georgia and committed to maintaining a local business feel in all locations across the nation. We achieve this by maintaining a "small company culture" and keeping in touch with the individual communities where we do business.

Fifty Floor is ranked 35 out of 400 in Flooring and Tiling category
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