Dennis C Pzn

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Verified Reviewer
| map-marker Orlando, Florida

Get an itemized estimate for everything or go elsewhere.

We received an estimate from 50 Floor for 3 bedrooms, 2 closets and a stairway. When the salesman came he told us we didnt need binding on the stairway. Upon installation the installers wouldnt do the stairs without binding. We called to arrange a refund but were only offered a mere 10% reduction in price for something that we had estimated with another company for 4x the price. NO WIGGLE ROOM was offered. This company is not honest with pricing. I would avoid agreeing to anything without getting an itemized estimate!
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Loss:
$500
Pros:
  • Knowledgeable salesman on carpet manufacturing
Cons:
  • Management was threatening not negotiating

Preferred solution: Price reduction

User's recommendation: Do due diligence and don’t fall for the sign now discount! Get an itemized estimate

Anonymous
map-marker Red Oak, Texas

Late Service

We scheduled an installation for 8:00-10:00 morning window. The schedular stated that was the earliest to book a time.

On the day of installation, we were contacted that due to rain/traffic it would be closer to 9:30-10:30 window frame for the installers to show up. By 12:00 we called 50 Floors to find out what was going on. They replied that the installer would call us back. Jose called and said he would be here at 1:00 when he finishes his other job.

So our 8:00 first job of the day start window has been pushed off to 1:00 at the soonest due to another job.

Fifty Floor Reply:
Dear Valued Customer,

Thank you for submitting a review on your experience with 50 Floor. We provide to all customers an expectation of a two hour window to begin installation. However, when scheduling flooring installations, unforeseen circumstances may affect our normal daily operations. Please accept our apologies for this occurrence. Thank you again for choosing 50 Floor to complete your flooring project. Should you have any questions or concerns, you are welcome to give me a call directly.
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Reason of review:
Poor customer service
Gottlieb Rey
map-marker Altamonte Springs, Florida

50 Floor - Review in Home Construction and Repair category from Altamonte Springs, Florida

Fifty Floor - 50 Floor - Review in Home Construction and Repair category  from Altamonte Springs, Florida
Fifty Floor - 50 Floor - Review in Home Construction and Repair category  from Altamonte Springs, Florida
Fifty Floor - 50 Floor - Review in Home Construction and Repair category  from Altamonte Springs, Florida
Fifty Floor - 50 Floor - Review in Home Construction and Repair category  from Altamonte Springs, Florida

Absolutely the WORSE experience ever. A total waste of my money.

Fifty Floor Reply:
Dear Mr. Russell,

Thank you for choosing to contract with 50 Floor for your flooring needs. We appreciate you giving us the opportunity to install new flooring in your home. Also, I would like to thank you for taking the time to speak with me on your floor concerns. As you and I have discussed, you have a floor appointment scheduled for 09/30/16. I look forward to following up with you after your floor appointment and matters are complete.
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Reason of review:
Bad quality
Anonymous
map-marker Winter Park, Florida

Very unsatisfied and insulted

50 floors instated a carpet grade below than what I paid for, been trying to address with company here in Orlando just to get a run around!!! Called the salesman, empty promises....he even texted me back thinking he was texting his dispatch and insulted me!!

He was saying I was screaming at him!! I haven't begun to scream yet!! But it's coming!!! If David was on a sales call, he would have been here the next day!!!

Horrible customer service, unwilling to work with me, they even broke my closet door and fought with me about it!!

There's more a lot more, don't think I have enough letters!!! Stay away from this company!!!!!

Fifty Floor Reply:
Dear Debbie Clark,

Thank you for choosing to contract with 50 Floor. We appreciate you giving us the opportunity to install new flooring in your home. I do understand that you have communicated with the general manager regarding your concerns and now your concerns are resolved. Should you have any other concerns or questions, please do not hesitate to give our customer service department a call. You are also welcome to speak directly with me should you choose to do so.

Thank you for choosing 50 Floor.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
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Cons:
  • Lie about the contract
  • Nightmare
  • Deplorable customer service
Reason of review:
All the above!!! Installed wrong grade of carpet for the price of the better carpet!!
Loss:
$2800
Tamea Thw

Resolved: Extremely Disappointed

Updated by user Aug 24, 2016

After several discussions, 50 Floors did send the proper crew to do our floors, and I must say that they did do a very good job. Thank you to Jorge and the rest of the crew.

Original review Aug 17, 2016

We were told that the furniture, that was SEEN by the salesman, would be moved. We moved everything else that could've been in the way as so instructed by 50 Floor, so on the scheduled day, two men were sent, to my surprise, because I was told that it would be 3or 4 guys.

I myself do not know anyone that has toy furniture. We have real full size bedroom sets. These two men looked at my furniture, called the manager to say they were not doing the job, and without letting me know.....just left. Where is the professionalism in that or that of the company that could not send another crew.

Now we are told that it will be tomorrow.

Does anyone care the condition we are living in now? This is horrible!

Fifty Floor Reply:
Dear Evelyn Conigliaro,

Thank you for choosing to contract with 50 Floor for your flooring needs. I appreciated the opportunity to speak with you to discuss your concerns for your scheduled floor installation. I am also elated to hear that your installation was a success. 50 Floor installs thousands of successful flooring installations each year. We take pride in offering great service to our customers from beginning to end. Should you have any additional concerns or questions, please do not hesitate to give me a call directly so I may address the matter(s) for you.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
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Reason of review:
Poor customer service
Anonymous
map-marker Antioch, Tennessee

Worst ever

As I see my post is not showing It Took 2 weeks to finish. Never showed up.

Stove and regf. moved to dining room And they didn't come back. Talked with Tim in Nashville said he will com. something for everything we when threw Never happen.

And no one every call or gave a ***. Just lies. What happen 50 floors ! The only person that was good was the salesman, boy were we fooled.

And my dining room floor is not level as it was before. Took all my dresser drawers out and said you have to ut them back in. The salesman looks like a fool. As of July 15 I will post this ever were I can.

I would hate for someone else to spend this kind of money and get screwed. And I still have to do the other half of my house.

Fifty Floor Reply:
Dear Valued Customer,

Thank you for taking the time to submit a review regarding your experience with 50 Floor. I do understand that 50 Floor has resolved your floor matters now. We truly appreciate you choosing 50 Floor for your flooring needs and apologize for any inconveniences that may have been caused to you. You are welcome to give me a call directly should you have any additional matters to address.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
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Reason of review:
Being lied to
Anonymous
map-marker Lawrenceville, Georgia

50 Floor - Review in Home Construction and Repair category from Lawrenceville, Georgia

I would like to speak to someone Keebie Howard 404271****

Fifty Floor Reply:
Dear Keebie Howard,

Thank you for taking the time to contact 50 Floor for your flooring needs. It was a pleasure to speak with you. If you should have any questions or concerns regarding flooring, you are welcome to give our customer service department a call directly. Also, we will be happy to schedule an appointment for a sales representative to visit your home with flooring samples.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
View full review
Anonymous
map-marker Garland, Texas

50 Floor - Review in Home Construction and Repair category from Garland, Texas

Will thank you did it you to me again. You did not show up when I made an appointment with you you know I amnot happy with the service that we're getting after the floor has been installed.

Cecil Monroe

Fifty Floor Reply:
50 Floor greatly appreciates all of our customers and we are thankful you have posted this review as well. We appreciate your decision to want to work with us again. Ultimately, you have met with your original flooring expert to view other samples for your home. We look forward to hearing from you regarding your new potential flooring project. 50 Floor strives to provide quality products with quality service and we have accomplished that with your original install. If you should choose to move forward with your new project we will be more than happy to satisfy your needs again.
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Reason of review:
Poor customer service
Theona Zxq
map-marker Fayetteville, North Carolina

Consider Using a Different Company

Fifty Floor - Consider Using a Different Company

My wife and I wanted to have the carpets in our home replaced and the tile/laminate replaced with hardwood. The total bill came to $22k.

After deciding to go with 50 Floor out of the Raleigh/Durham, NC area, I wish my wife and I would have looked elsewhere. Not once, but twice, the wood we chose (Mullican, 3/4" planks) ended up being of such poor quality, that it simply COULD NOT be installed without mangling it and stapling/nailing it to the ground with multiple nails/staples inside the board, not at the tongue and groove.

To their credit, the General Manager did come out to our house to look at the situation both times, and even called in one of the reps from the flooring manufacturer itself to look at the sub-par product, from which (surprisingly) he "could not determine what was wrong." Suffice to say, the first batch of wood was cupped (bowed in towards the center) so hard, it looked like wooden wave-tops across my living room, and walking on it in bare feet actually caused pain. The next batch the wood slid smoothly between the tongue and groove (there should be some friction to ensure the boards stay together) and creaked hard.

When I approached the general manager to inquire how he wanted to go about and try to keep my business, after failing to provide a product of merit, while my family and I had been living on our sub-flooring for almost 3 weeks, they offered a paltry discount to our $22k investment in their company.

The lack of respect and good business practices is indicative of greater issues that likely exist in their organization.

Other issues:

1. Terrible customer service at their operations center.

2. When the second batch of wood went awry, they wanted to jump in and start the carpet installation, so they could justify that expense, even though they said it was their company model to do the hardwood first, then the carpet and then the transitions.

3. In the removal of my old carpet and tiles, the crew severely damaged our baseboards all over the house. I had to get an independent contractor to quote me for the damage to prime and replace them all, 14 in total. (See pictures below) We sent them a formal termination of agreement letter and requested remuneration for the damage done to our home by their employees, worth $400. To date, they have only refunded our initial 50%/half-down payment.

Look elsewhere, and price check. We found a better deal with better products and a better experience. The fact that they come to you is nice, but it is not worth the hassle.

Fifty Floor Reply:
50 Floor appreciates Mr. and Mrs. Maurer for contracting us to complete the install of their new floors and thank them for submitting a review. 50 Floor sincerely regrets any issues had occurred at any time during the process of fulfilling the contract. The details of the review is uncharacteristic of 50 Floor and any of the vendors we use to supply products. 50 Floor requests 7-10 business days to completely process information which caused the delay. We greatly apologize for the delay in providing complete satisfaction for Mr. and Mrs. Maurer. We are continually working to complete the request in order to take care of the customer. If there should be additional questions, comments, or concerns, I welcome you to contact me directly.

Kind regards,
Angel Mobley|Customer Service Department
50 Floor
678-961-2266(Direct)
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Reason of review:
Poor customer service