Top Fifty Floor Reviews
"Not honoring price on contract"
Did NOT honor the price listed on my SIGNED contract. Had to sign an addendum for price higher than initially quoted. Reason given..Sales rep made a...
"Get an itemized estimate for everything or go elsewhere."
We received an estimate from 50 Floor for 3 bedrooms, 2 closets and a stairway. When the salesman came he told us we didnt need binding on the stairway. Upon...
Fifty Floor Reviews
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Get an itemized estimate for everything or go elsewhere.
- Knowledgeable salesman on carpet manufacturing
- Management was threatening not negotiating
Preferred solution: Price reduction
User's recommendation: Do due diligence and don’t fall for the sign now discount! Get an itemized estimate
We scheduled an installation for 8:00-10:00 morning window. The schedular stated that was the earliest to book a time.
On the day of installation, we were contacted that due to rain/traffic it would be closer to 9:30-10:30 window frame for the installers to show up. By 12:00 we called 50 Floors to find out what was going on. They replied that the installer would call us back. Jose called and said he would be here at 1:00 when he finishes his other job.
So our 8:00 first job of the day start window has been pushed off to 1:00 at the soonest due to another job.
50 Floor - Review in Home Construction and Repair category from Altamonte Springs, Florida
Absolutely the WORSE experience ever. A total waste of my money.
Very unsatisfied and insulted
50 floors instated a carpet grade below than what I paid for, been trying to address with company here in Orlando just to get a run around!!! Called the salesman, empty promises....he even texted me back thinking he was texting his dispatch and insulted me!!
He was saying I was screaming at him!! I haven't begun to scream yet!! But it's coming!!! If David was on a sales call, he would have been here the next day!!!
Horrible customer service, unwilling to work with me, they even broke my closet door and fought with me about it!!
There's more a lot more, don't think I have enough letters!!! Stay away from this company!!!!!
- Lie about the contract
- Deplorable customer service
Resolved: Extremely Disappointed
After several discussions, 50 Floors did send the proper crew to do our floors, and I must say that they did do a very good job. Thank you to Jorge and the rest of the crew.
We were told that the furniture, that was SEEN by the salesman, would be moved. We moved everything else that could've been in the way as so instructed by 50 Floor, so on the scheduled day, two men were sent, to my surprise, because I was told that it would be 3or 4 guys.
I myself do not know anyone that has toy furniture. We have real full size bedroom sets. These two men looked at my furniture, called the manager to say they were not doing the job, and without letting me know.....just left. Where is the professionalism in that or that of the company that could not send another crew.
Now we are told that it will be tomorrow.
Does anyone care the condition we are living in now? This is horrible!
As I see my post is not showing It Took 2 weeks to finish. Never showed up.
Stove and regf. moved to dining room And they didn't come back. Talked with Tim in Nashville said he will com. something for everything we when threw Never happen.
And no one every call or gave a ***. Just lies. What happen 50 floors ! The only person that was good was the salesman, boy were we fooled.
And my dining room floor is not level as it was before. Took all my dresser drawers out and said you have to ut them back in. The salesman looks like a fool. As of July 15 I will post this ever were I can.
I would hate for someone else to spend this kind of money and get screwed. And I still have to do the other half of my house.
50 Floor - Review in Home Construction and Repair category from Lawrenceville, Georgia
I would like to speak to someone Keebie Howard 404271****
50 Floor - Review in Home Construction and Repair category from Garland, Texas
Will thank you did it you to me again. You did not show up when I made an appointment with you you know I amnot happy with the service that we're getting after the floor has been installed.
Consider Using a Different Company
My wife and I wanted to have the carpets in our home replaced and the tile/laminate replaced with hardwood. The total bill came to $22k.
After deciding to go with 50 Floor out of the Raleigh/Durham, NC area, I wish my wife and I would have looked elsewhere. Not once, but twice, the wood we chose (Mullican, 3/4" planks) ended up being of such poor quality, that it simply COULD NOT be installed without mangling it and stapling/nailing it to the ground with multiple nails/staples inside the board, not at the tongue and groove.
To their credit, the General Manager did come out to our house to look at the situation both times, and even called in one of the reps from the flooring manufacturer itself to look at the sub-par product, from which (surprisingly) he "could not determine what was wrong." Suffice to say, the first batch of wood was cupped (bowed in towards the center) so hard, it looked like wooden wave-tops across my living room, and walking on it in bare feet actually caused pain. The next batch the wood slid smoothly between the tongue and groove (there should be some friction to ensure the boards stay together) and creaked hard.
When I approached the general manager to inquire how he wanted to go about and try to keep my business, after failing to provide a product of merit, while my family and I had been living on our sub-flooring for almost 3 weeks, they offered a paltry discount to our $22k investment in their company.
The lack of respect and good business practices is indicative of greater issues that likely exist in their organization.
1. Terrible customer service at their operations center.
2. When the second batch of wood went awry, they wanted to jump in and start the carpet installation, so they could justify that expense, even though they said it was their company model to do the hardwood first, then the carpet and then the transitions.
3. In the removal of my old carpet and tiles, the crew severely damaged our baseboards all over the house. I had to get an independent contractor to quote me for the damage to prime and replace them all, 14 in total. (See pictures below) We sent them a formal termination of agreement letter and requested remuneration for the damage done to our home by their employees, worth $400. To date, they have only refunded our initial 50%/half-down payment.
Look elsewhere, and price check. We found a better deal with better products and a better experience. The fact that they come to you is nice, but it is not worth the hassle.