Ram Lad
map-marker Smyrna, Georgia

Terriable workmanship!!

Company subcontracts work out to people that do not understand ENGLISH. Nor do they take any pride in their workmanship!They laid the floor in kitchen with lines parallel then in laundry room laid it horizontal.

They did not lay floor under appliances when we paid for it. They also cut the floor too short that it is flipping out from under threshold.. Also, did not install threshold correctly! It.

Has been 3 yrs and the carpet has wrinkles in it and also you can see where carpet meets at the seems.

They also weren't experience enough to install carpet on a step! They had to send another subcontracted to redo it.

That was a lot of money wasted to have to turn around and do it again

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User's recommendation: would not recommend if you a looking for QUALITY INSTALLATION that is going to last any period of time!

Marina R Pug

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Verified Reviewer
| map-marker Deerfield, Ohio

Unfinished work, terrible post-installation product support and customer service

Fifty Floor - Unfinished work, terrible post-installation product support and customer...
Fifty Floor - Unfinished work, terrible post-installation product support and... - Image 2
Fifty Floor - Unfinished work, terrible post-installation product support and... - Image 3

We've been trying for months now to get our issues resolved with 50 Floor customer support Stephanie. We have a piece of carpet that still needs to be installed, because the team that did the carpet portion did not finish their work, saying this would need to be done AFTER the hardwood is installed on the main floor. See the attached photo below.

On the other hand, the team that did hardwood work said they are not authorized to do the carpet. My question is, who is supposed to make sure the work is completed by 100% as per the agreement?

We also asked to provide some extra boards for us (which we agree to pay full price for) to repair the hole in the floor from the outlet that we originally wanted to be removed, but workers just cut *** around it and left it sticking out (second photo).

We understand that the company does not want to do the repairs, but there is no reason not to allow the customers to purchase extra boards for needed (future) repairs. They left plenty of extra carpet but would not give us a single extra floor board, which is ridiculous and is unheard of. We are stuck with the floor that the company refuses to repair and would not let us repair ourselves.

We paid a lot of money for this floor and expect the company to stand behind their work. Please advise who I should contact because our project coordinator Stephanie is not responding to our calls or texts anymore.

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Pros:
  • Quick installation
Cons:
  • Terrible product support service and communication

Preferred solution: Finish floor installation as per the agreement, support their product

User's recommendation: Do not recommend

Testimonial
elenashynkarenko

Eye For Detail

I had the pleasure to watch this crew at work today. They were very professional and made accommodations when having to move the heavy furniture as well.

The team works well together worked quickly.

I appreciated their eye for detail and they didn't seem to mind my many questions, as well. Thank you Veto, Cesar, and Jose

Tonia Jordan care of Hazel Jordan

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Reason of review:
Good customer service
Testimonial
elenashynkarenko

Professional

My second floor has just been installed. Men were very fast, professional and cleaned up after themselves.

Floors are beautiful. Joan Baughman in Orlando Florida

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Reason of review:
Good quality
Testimonial
elenashynkarenko

Very Accommodating

Had a wonderful experience. The crew was very accommodating and helped move the heavy items that we were unable to move.

Our floors look great and we are very pleased.

The Dynamic Recycling Team in Nashville, TN

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Reason of review:
Good customer service
Testimonial
elenashynkarenko

Absolutely Satisfied

Installers came in and we're very professional, knowledgeable and polite. Completed installation is absolutely beautiful.

They also put our sliders under furniture for me as well. Absolutely satisfied with my new floors.

Thank you 50 Floors and Picazo Company LLC(installers). I would recommend to my friends and anyone looking for new floors.

Larry in Columbia SC

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Reason of review:
Good quality
Testimonial
elenashynkarenko

My Floors Look Beautiful

The salesman was really informative. Answered any and all questions we had.

The installers came around 8am and stayed til around 9pm because they were dedicated to get it done in 1 day. Out with that old carpet and had laminate throughout the the house.

They are coming again next week to install tile in the kitchen and bathrooms Super hard incredible workers. My floors look beautiful

Nathan in Rockhill SC

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Reason of review:
Good customer service
Testimonial
elenashynkarenko

Very Knowledgeable

Have used 50 Floor on three occasions and have been extremely pleased. Our salesman, Bob, was very knowledgeable and helped us select the right flooring (carpet and wood) for our home.

I was impressed with how quickly the installation was scheduled (within one week) of our purchase. Follow-up from customer service was appreciated as well.

Kay in Marietta, GA

Installed September 15, 2016

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Reason of review:
Fast order processing
Anonymous
map-marker Red Oak, Texas

Late Service

We scheduled an installation for 8:00-10:00 morning window. The schedular stated that was the earliest to book a time.

On the day of installation, we were contacted that due to rain/traffic it would be closer to 9:30-10:30 window frame for the installers to show up. By 12:00 we called 50 Floors to find out what was going on. They replied that the installer would call us back. Jose called and said he would be here at 1:00 when he finishes his other job.

So our 8:00 first job of the day start window has been pushed off to 1:00 at the soonest due to another job.

Fifty Floor Reply:
Dear Valued Customer,

Thank you for submitting a review on your experience with 50 Floor. We provide to all customers an expectation of a two hour window to begin installation. However, when scheduling flooring installations, unforeseen circumstances may affect our normal daily operations. Please accept our apologies for this occurrence. Thank you again for choosing 50 Floor to complete your flooring project. Should you have any questions or concerns, you are welcome to give me a call directly.
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Reason of review:
Poor customer service
Testimonial
elenashynkarenko

Completely Satisfied

From start to finish I was completely satisfied! Our sales rep. Adam was professional and no pressure sales. Every call to their office was handled with top notch customer service.

Julie in Geneva GA

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Reason of review:
Good customer service
Testimonial
elenashynkarenko

Taking The Time To Help

I would like to thank salesperson Joesph Silva for taking the time to help my wife an i pick just the right flooring & tile his answers were honest & correct& his patience never ending. 50 Floor is lucky to have him.

Mark in Newnan GA

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Reason of review:
Good customer service
Testimonial
elenashynkarenko

Very Pleased

Very pleased with project from start to finish, from the pleasant and informative sales rep to the equally pleasant installers, who did a fantastic job and made sure everything was back in place and cleaned up when they left. Completed in one day!

Betty in Stone Mountain GA

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Reason of review:
Good quality
Gottlieb Rey
map-marker Altamonte Springs, Florida

50 Floor - Review in Home Construction and Repair category from Altamonte Springs, Florida

Fifty Floor - 50 Floor - Review in Home Construction and Repair category  from Altamonte...
Fifty Floor - 50 Floor - Review in Home Construction and Repair category  from... - Image 2
Fifty Floor - 50 Floor - Review in Home Construction and Repair category  from... - Image 3
Fifty Floor - 50 Floor - Review in Home Construction and Repair category  from... - Image 4

Absolutely the WORSE experience ever. A total waste of my money.

Fifty Floor Reply:
Dear Mr. Russell,

Thank you for choosing to contract with 50 Floor for your flooring needs. We appreciate you giving us the opportunity to install new flooring in your home. Also, I would like to thank you for taking the time to speak with me on your floor concerns. As you and I have discussed, you have a floor appointment scheduled for 09/30/16. I look forward to following up with you after your floor appointment and matters are complete.
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Reason of review:
Bad quality
Testimonial
elenashynkarenko

Thank You

We just wanted to contact you all at 50 floor to say that , We wanted to thank you for the installation team you sent to our house. The guys were amazing and the floor is beautiful!!! They were very professional and did everything in their power to make it a smooth installation experience . Best way to say they were great and are the very best!!!!! Thank you all so much!!!

Holly in Atlanta GA

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Reason of review:
Good quality
Testimonial
elenashynkarenko

All the way through a great experience

Very impressed-from sales person,scheduling,installers to quality assurance manager. All the way through a great experience. My installer, Isidoro Matias, was a real perfectionist. I will most assuredly call 50 Floors when ready to do my downstairs.

Debbie in Powder Springs GA

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Reason of review:
Good customer service
Testimonial
elenashynkarenko

Can’t Say Enough Good Things

I can't say enough good things about 50 Floor. I was very skeptical that they could carpet 3 bedrooms and replace flooring in 2 bathrooms in one day, but they did it all in 8 hours. Antonio and his crew were great. The installation and products are top-notch, and they left everything clean as a pin.

Beth in Snellville GA

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Reason of review:
Fast order processing

About

Summary

50 Floor is one of the fastest growing shop-at-home specialty retail flooring companies in America. Our success can be attributed to core values of customer satisfaction and using our buying power to offer the highest quality products at the best prices in our market. We have a unique approach to customer service in that we partner with customers through each step of the selection process. This starts with our sales associates meeting customers in their own home to provide flooring options tailored to that individual customer’s needs all the way to calling after installation to ensure our customers were 100% satisfied with their experience. A family owned business, 50 Floor is "home grown" in Atlanta, Georgia and committed to maintaining a local business feel in all locations across the nation. We achieve this by maintaining a "small company culture" and keeping in touch with the individual communities where we do business.

Fifty Floor reviews and complaints

Fifty Floor is ranked 33 out of 314 in Flooring and Tiling category

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