Anonymous
map-marker Dallas, Texas

50 Floor - Flooring Installation Review from Dallas, Texas

I was interested in purchasing flooring from 50 floors BEFORE I read the reviews. NO WAY

Fifty Floor Reply:
Thank you for your review. We appreciate you considering 50 Floor for your flooring project. Please feel free to give me a call directly to schedule a sales representative to visit your home.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)
View full review
2 comments
#1059695

Thanks but no thanks!

#1046879

Thank you for all of your posted reviews. After viewing many television commercials in my market, I was about to contact this company to request an estimate for a large hardwood flooring installation.

However, after reading all the accounts of unsatisfied customers, I will search for another company with whom to conduct my business.

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Sebastain Bne
map-marker Garner, North Carolina

50 Floor Travesty of a company.

Fifty Floor - 50 Floor Travesty of a company.
Fifty Floor - 50 Floor Travesty of a company.

It took two crews to do a 100 square foot floor that I would have been ashamed of if I had done it myself. 5oFloor sent a crew they were "trying out on the customer," who tore my woodwork off the walls with crowbar, leaving holes in the walls, and breaking the boards.

They claimed to have been shorted the backer boards, so they poured thin set on the plywood and laid tile without spacers. 12 1/2 hours later, 5 tiles and globs of dry thin set were on the floor. Shawn Harris ignored my calls and texts for that long. Admin came out to see the job, replaced the crew, and promised that the floor would be level, the toilet replaced, and appliances put back.

In the end, the floor is uneven, a tile rocks, and the crew left without replacing toilet and appliances. I was offered to pay $60 for the job, and charged the finance company full price. After I complained to BBB, they said that I would get a call from the new manager, who did not call.

The manager called after a month, and came a half hour late for our appointment. The company now claims that it has been too long to fix the problem.

Fifty Floor Reply:
Thank you for contracting with 50 Floor for your flooring installation. Our records indicate that we have scheduled a few managers to visit your home to assess your floor concerns. 50 Floor has also provided to you a few options to move forward in addressing your floor concerns. You are welcome to give me a call directly to speak on you floor concerns further, should you wish to move forward with the options provided to you. We appreciate your business and thank you for choosing 50 Floor.

Thank You
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
View full review
Cons:
  • Lie about the contract
  • Claims workers are employees
  • Installation
Reason of review:
Poor customer service
Loss:
$1300
Preferred solution:

Full refund

Blong Aeb
map-marker Lawrenceburg, Tennessee

Lied on my customers, and refuse to pay installer

50 Floors sent me to do a tile job. Never told me I had to rip up whole floor.

The customer had been put off for months. She was so aggravated with these people. I done her tile installation she was so happy with the install. Then I went to a second job she loved the way I installed her tile.

I had wait another week for pay so I said ok. Pay day comes they lie on both customers saying they wasn't happy with job. So they refuse to pay me. If you did bad why would they keep sending you on jobs.

Owner even came out saying I did good on floors. So they give bad customer service and do't pay their installers.

Don't use 50 floors they crooks. So my family and I suffer do not work for 50 floors.

Fifty Floor Reply:
Thank you for taking the time to post a review on 50 Floor. We value you as an installer and thank you for your partnership with our company. We also understand that these concerns you have mentioned were addressed through the market where you performed the floor installations. Again, please accept our gratitude for your services.

Kind Regards,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
View full review
Cons:
  • Because they wont pay me but i will get my money
Reason of review:
because they won't pay for my services,crooks
Loss:
$1100
Preferred solution:

Let the company propose a solution

Anonymous
map-marker Bennettsville, South Carolina

Review in Home Construction and Repair category from Bennettsville, South Carolina

I see the commercials on tv all the time and was thinking about 50 Floor but am so glad that I read these reviews because I have no intention of doing business with them. Always do your homework!

Fifty Floor Reply:
Thank you for considering 50 Floor to assist you with your flooring needs. 50 Floor successfully installs tens of thousands of projects for contracted customers across the country. I would love the opportunity to converse with you so I may answer all questions, comments, and/or concerns you may have in regards to working with us. I would also recommend you take the time to speak with actual customers in your area whom have requested to be a part of our happy customers program. I am looking forward to hearing from you.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266 (Direct)
View full review
1 comment
#1024901

just had work done from 50 floors. Salesman outright lied,floor is all ready looking as it could slit, floor pooping up, horrible experience.

I trusted Dale, wow he should be ashamed to promote, this company. Should of went to Angie's list.

Hoping they will right their wrongs. wish me luck, by the looks of these reviews, I need it!

Anonymous
map-marker Snellville, Georgia

3 weeks and the carpet is unraveling...

Had laminates installed in kitchen and one bedroom. Had carpet installed on stairs.

Had wanted hardwood on stairs but sales person convinced me to go with industrial grade carpet instead. Carpet is unraveling and has hole in it already. And as luck would have it, the warranty doesn't cover stairs. Information like that would have been useful before the sale.

This carpet is in a household of TWO people - not in a high traffic area. Since it isn't covered by warranty, they want to charge me for them to come look at it. Plus the cost of materials and repair (they did not leave any extra carpet behind either).

Three weeks old and all of this! You have got to be kidding.

Fifty Floor Reply:
50 Floor would like to thank you for contracting us to complete your floor installation. It appears your floor installation concerns have been addressed. If you should have any further concerns, please give me a call directly to address the concerns.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
View full review
Reason of review:
Bad quality
Loss:
$900
Preferred solution:

Let the company propose a solution

1 comment
#1072890

Not possible for any carpet to wear through in three weeks. This person is not telling the truth.

Anonymous
map-marker Raleigh, North Carolina

Fifty Floor - DO NOT hire 50 Floor

We had 50 Floor install hardwood in our living room, dining room, kitchen, laundry room, stairs and hallway early this year. The salesman said it will take at least one week to remove the original hardwood and carpet and install the new hardwood floor, but it took them only 2 days. They were super fast - no quality in their work.

50 Floor uses SUB, SUB standard hardwood floors from Armstrong. 70-80% of the wood they installed had defects - cracked. The installers like putting lots and lots of nails and then they try to cover the nail heads with putty. There are gaps that are anywhere from 1-2 cm. that they fill with putty. When we complained, they said the installer who installed our floor was the best they have.

The wood they installed on our stairs was unfinished. The installer stained the wood and only put 1 coat of polyurethane. I had to fight them to put another coat of poly. They smeared the stain on the walls and risers, then they told us that they were not responsible for cleaning this mess. This was also true with the 1/4 round moldings.

DO NOT hire 50 Floor.

Fifty Floor Reply:
You deciding to choose 50 Floor in conjunction with the posting of this review is greatly appreciated. 50 Floor offers hundreds of products from numerous distinguished manufacturers for several flooring types. The manufactures supply warranties on all purchased products. Several of the manufacture warranties are valid for a lifetime for the specific product and 50 Floor provides a Gold Star warranty for the completed installation making required improvements easy to accommodate. I desire the chance to speak with you so I may supply you with the helpful information as well as further assist you in any way possible.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266 (Direct)
View full review
Cons:
  • Unsatisfied
  • Materials
  • Deplorable customer service
Reason of review:
Damaged or defective
Loss:
$14500
1 comment
#1020563

So glad I read these reviews I saw them on TV I was planning on getting them to install hardwood on my stairs, bedroom and dining rooms. Their ad is so misleading according to the reviews I just finished reading.

I can't thank you enough for your reviews.

I am on a fixed income and it takes real sacrifice on my part to save for any project I have to get done around and in my home. Thanks so very much

Anonymous
map-marker Lebanon, Tennessee

50 Floor - Flooring Installation Review from Lebanon, Tennessee