Reviews and Complaints
Fifty Floor Reviews
50 Floor - Flooring Installation Review from Dallas, Texas
I was interested in purchasing flooring from 50 floors BEFORE I read the reviews. NO WAY
50 Floor Travesty of a company.
It took two crews to do a 100 square foot floor that I would have been ashamed of if I had done it myself. 5oFloor sent a crew they were "trying out on the customer," who tore my woodwork off the walls with crowbar, leaving holes in the walls, and breaking the boards.
They claimed to have been shorted the backer boards, so they poured thin set on the plywood and laid tile without spacers. 12 1/2 hours later, 5 tiles and globs of dry thin set were on the floor. Shawn Harris ignored my calls and texts for that long. Admin came out to see the job, replaced the crew, and promised that the floor would be level, the toilet replaced, and appliances put back.
In the end, the floor is uneven, a tile rocks, and the crew left without replacing toilet and appliances. I was offered to pay $60 for the job, and charged the finance company full price. After I complained to BBB, they said that I would get a call from the new manager, who did not call.
The manager called after a month, and came a half hour late for our appointment. The company now claims that it has been too long to fix the problem.
- Lie about the contract
- Claims workers are employees
Lied on my customers, and refuse to pay installer
50 Floors sent me to do a tile job. Never told me I had to rip up whole floor.
The customer had been put off for months. She was so aggravated with these people. I done her tile installation she was so happy with the install. Then I went to a second job she loved the way I installed her tile.
I had wait another week for pay so I said ok. Pay day comes they lie on both customers saying they wasn't happy with job. So they refuse to pay me. If you did bad why would they keep sending you on jobs.
Owner even came out saying I did good on floors. So they give bad customer service and do't pay their installers.
Don't use 50 floors they crooks. So my family and I suffer do not work for 50 floors.
- Because they wont pay me but i will get my money
Let the company propose a solution
Review in Home Construction and Repair category from Bennettsville, South Carolina
I see the commercials on tv all the time and was thinking about 50 Floor but am so glad that I read these reviews because I have no intention of doing business with them. Always do your homework!
3 weeks and the carpet is unraveling...
Had laminates installed in kitchen and one bedroom. Had carpet installed on stairs.
Had wanted hardwood on stairs but sales person convinced me to go with industrial grade carpet instead. Carpet is unraveling and has hole in it already. And as luck would have it, the warranty doesn't cover stairs. Information like that would have been useful before the sale.
This carpet is in a household of TWO people - not in a high traffic area. Since it isn't covered by warranty, they want to charge me for them to come look at it. Plus the cost of materials and repair (they did not leave any extra carpet behind either).
Three weeks old and all of this! You have got to be kidding.
Let the company propose a solution
We had 50 Floor install hardwood in our living room, dining room, kitchen, laundry room, stairs and hallway early this year. The salesman said it will take at least one week to remove the original hardwood and carpet and install the new hardwood floor, but it took them only 2 days. They were super fast - no quality in their work.
50 Floor uses SUB, SUB standard hardwood floors from Armstrong. 70-80% of the wood they installed had defects - cracked. The installers like putting lots and lots of nails and then they try to cover the nail heads with putty. There are gaps that are anywhere from 1-2 cm. that they fill with putty. When we complained, they said the installer who installed our floor was the best they have.
The wood they installed on our stairs was unfinished. The installer stained the wood and only put 1 coat of polyurethane. I had to fight them to put another coat of poly. They smeared the stain on the walls and risers, then they told us that they were not responsible for cleaning this mess. This was also true with the 1/4 round moldings.
DO NOT hire 50 Floor.
- Deplorable customer service