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Updated by user Dec 01, 2023
Company fixed the issue and I have been provided with apology. 50 Floor was finally able to locate the additional materials they needed to complete our stairwell.
The job was completed on 11/22/23. We are satisfied with the final work but not the ordeal to have it done.
Original review posted by user Nov 06, 2023
We're first time customers. Placed an order for a 13-step rug stairwell to be refinished in wood.
Was in no particular hurry. About 3 weeks after ordering, Install Dept called saying install was ready. I offered them a number of dates and they picked the first available day I had. Team arrived, collected my balance in full (before they'd even touch a hammer) and got started.
Worked for awhile but then stopped at about 70% saying that's all the could do for today - due to missing materials! What? Apparently they had known from the moment they arrived that they were short on materials! The install manager called me to say the missing materials had been "ordered first thing that morning" because, "the install team knew before they started that they didn't have enough".
WHAT? Why did they start knowing the couldn't finish? And they had the audacity to collect my final balance due knowing there was nothing final about it. That was three weeks ago and theyve not been able to secure additional materials.
Basically they had to start over by placing a new order with manufacturer. 4-5 week wait. The Tampa install manager is surly and unapologetic. No recompense has been offered.
No discount given. I've asked if they could refund at least the balance i paid on morning of installation until they can finish the job. NO. And of course, my super friendly salesman is ghosting me.
We used Empire for 20 years but went with 50 this time bc they had a floor choice that matched what we needed.
Never again. DO NOT USE THIS COMPANY.
User's recommendation: DO NOT USE 50 FLOOR.
Preferred solution: We'd like them to complete our install. It's been over two weeks with no end in sight..
Location: Yangon, Yangon Region 11071, Myanmar
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