#1730113 
Report Review
Reply as Company
Ashley B Tko

Fifty Floor - Disappointed

1.5

We hired 50 Floor because the free in-home estimate went so well. The man that came out was very kind, honest, and professional.

We had 3 companies come out for estimates, one that gave an estimate much higher than 50 Floors, and one that gave an estimate quite a bit lower. But we went with 50 Floors bc they gave us the best vibe of the 3 companies. Well, to our surprise, it was a horrible experience. I hired this company two months ago in October, 2019 to replace our floors.

The day they started the project, thing after thing went wrong. They left their trash all over our front porch. They tried to leave the material outside over night when it was going to rain.... they went threw our belongings, without permission, found random paint- and slapped it all over our freshly painted walls- a color that didn't match at all and when I asked what happened all I got was attitude and "I was just trying to fix it"....

um what??????? They threw away hardwood material that I had move out of their way and specifically told them to not throw out, yet they did anyway. They shattered our oven stove, implied they may not be liable to fix it (of course they had to bc they broke it) but not only that, then brought a cheap white stove when we have a flat top black and stainless steel stove... and then argued with me that the white one was fine, that they were doing me a favor bc it matched our fridge...

I have no words...It has now been almost two months, and we still have no stove. I called and asked for status this week (Dec.9th), they said they're working on it and it should be here soon. Oh! and they are compensating me a whole $100.00 dollars for the inconvenience… are you kidding?!?!?!?!

Just eating out all this time bc there's nothing to cook on alone is welllllll over $100 bucks … just wow. I am paying you guys 8k and this is the service we get... By the way, this is our very FIRST home. We JUST bought it.

And we picked you guys bc you said you'd have the floors finished before we ever even moved in.. in Oct. And here we are..December 12th, 2019 with an unfinished job and still no stove.

Thanks guys for the wonderful experience and customer service, really. I will make sure to recommend you.

Fifty Floor Reply:
Dear Valued Consumer.
We appreciate your review; however, we do not have a 50 Floor location in Witchita, KS.
Can you please email your location, the name/date/time your job was under, along with your best contact number to reviews@50floor.com.
Customer Service Department (877) 503-5667
View full review
Reason of review:
Poor customer service
Preferred solution:

Let the company propose a solution

Comment
2
3 comments
#1916236

THANK YOU. I'm glad I dodged that bullet. Hopefully you'll get some type of satisfaction soon!!

Reply
0 0
#1916233

THANK YOU. I'm glad I dodged that bullet. I hope you get a satisfying solution!

Reply
0 0
#1833451

I had to turn away the Carpet when it arrived it was not the grade I saw by the sample I picked out. The Men who arrived had a Van that leaked oil on driveway.

I chose to send the Men and the carpet away. My home is in shambles because we moved everything to prepare for the installation.

I called 50 floor and spoke to a customer service person who will have someone call me in am.This best be handled with my deposit being refunded.To add to this I called the salesman BART with questions weeks before the installation, he never returned my call. I will let everyone know how this turns out with %) FLOOR

Reply
1 0
View more comments (2)
#1726087 
Report Review
Reply as Company
r p Qos

Carpet coming loose

I had 50 floor install carpet in my home 2 years ago. Now after just 2 years, the carpet is loose on all of the 2nd floor. there are bumps everywhere and it looks ugly needless to say

Fifty Floor Reply:
Hello Mr(s) Patel,
We understand your disappointment with 50 Floor and agree that this is not acceptable. It is important to us that our customers are more than satisfied and we appreciate the opportunity to make this right. I understand that we are scheduled to service your carpet on Friday. Please call 877-503-5667, if you need to cancel or reschedule your appointment.
View full review
Cons:
  • Bad install
Reason of review:
Work Experience or Job Application
Comment
1
#1721878 
Report Review
Reply as Company
debbie r Pwq

Complaint

5.0

The floors are great, but the customer service is terrible. I am tryi

ng to get in touch with the president and ceo of 50 floors but the general manager will not help me. He will not give me money that is owed to me. I would like to talk to the president about it. I would love it if he could call me.

Debbie Rippeto

770 301 ****

Fifty Floor Reply:
Hello Ms. Rippeto

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your 50 Floor service. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right. I understand that you have been contacted for follow up. Your refund is scheduled to be processed and mailed out to you. Again, we apologize for the delay. If you have any additional questions or concerns, please feel free to contact us at 877-503-5667.

Regards,

50 Floor
Customer Service
View full review
Reason of review:
Poor customer service
Preferred solution:

Let the company propose a solution

Comment
1
#1704560 
Report Review
Reply as Company
Deneise Xrj

WRONG FLOOR

I chose gray laminate for my floor and when they came to do the floor the guy showed it to me I said to him this is not gray he said yes its gray .when floor was installed fully it is not what I chose. It is close to brown.

So I don't know if I paid more for the gray color or what..

Kind of disappointed because the whole floor is down. Shocked

Fifty Floor Reply:
Dear Valued Consumer.
We are disappointed to learn of this situation you have described. We always want to deliver a 5-star experience for our customers. However, this consumer feedback has been forwarded to the management team. Thank you for your time.
Customer Service Department (877) 503-5667
View full review
Pros:
  • Installers
  • Installers were good for their craft
Reason of review:
not what I orded
Preferred solution:

Let the company propose a solution

Comment
1
#1689227 
Report Review
Reply as Company
Karla W Meu

Worst Experience Ever!!

1.0